Corporate Social Responsibility

MAAGAP, as an insurance company, adheres to a strict tradition and culture of professionalism and excellence. Having been certified to ISO 9001:2008, MAAGAP is committed to implement its quality management system in compliance with ISO standard to strengthen consistently our position of assuming a more pro-active approach in pursuing continual improvement not only in production and efficiency but also in our social integration with the community .

We at MAAGAP will always continue to maintain our emphasis on transparency and honesty more particularly on what we’re doing and paramount to earning public’s trust and customers’ loyalty. To gain public support for our presence in the market to sustain our competitive advantage, we have several programs grounded on the principle of Corporate Social Responsibility (CSR) whereby, we engage our employees and customers in giving back as we want them to feel like they have a voice.


Value Training for Employment

As the core business of insurance relies on the efficiency of human capital, MAAGAP has a comprehensive scholarship to employment program, wherein deserving individuals are chosen as college scholars to take up a course relevant to the insurance industry. Once the scholar reaches junior or senior year college and enrolls in the OJT program, he is directed to take his training in MAAGAP itself. The exposure allows the student opportunity to train in the actual business operation of his benefactor and grants MAAGAP the opportunity to evaluate and direct his potential. After graduation, MAAGAP hires the former scholar.

This comprehensive value training for employment program is founded on the principle of symbiosis wherein each party benefits by trading value for value.


Employee and Stakeholder Training

MAAGAP regularly conducts Basic Non-Life (BNL) Insurance Trainings to its new employees and also to its partners/stakeholders, specifically the agents and brokers from agency firms and brokerages who conducts business with MAAGAP.

The purpose of the BNL training is to orient new employees, selected agents and brokers, in order to orient them with the fundamental lessons in the non-life insurance. Lesson topics in the four-day, course which is conducted on Saturdays include introduction to the Non-Life Insurance Industry, Basics of Motor Car Insurance, Fire and Property Insurance, Bonds and Surety, Liability Insurance, Marine Insurance, P.A. and Health Insurance.

MAAGAP also conducts advanced specialized courses on the different product lines that it offers (fire and property insurance, suretyship and motor car insurance). These trainings are conducted when it is assessed that company employees, agents and brokers can benefit from this advance knowledge.

Aside from the above in-house trainings, MAAGAP also takes note of training invitations from outside firms and institutions and enlists their employees in order to expand their knowledge in different aspects in the non-life insurance industry.

These trainings and seminar as of the first quarter of 2020 are the following:

TRAINING/SEMINAR TRAINING DATE CONDUCTED BY:
CASUALTY INSURANCE & CLAIMS HANDLING SEMINAR 12 August 2016 PILA/PAC
240TH BASIC NON-LIFE INSURANCE COURSE 2016 13 to 27 September 2016 Insurance Institute for Asia and the Pacific
242nd BASIC NON-LIFE INSURANCE COURSE 2016 7 to 21 November 2016 Insurance Institute for Asia and the Pacific
243rd BASIC NON-LIFE INSURANCE COURSE 2017 23 to 31 January 2017 Insurance Institute for Asia and the Pacific
ADVANCED MOTOR COURSE ON MOTOR INSURANCE 14 to 16 February 2017 Insurance Institute for Asia and the Pacific
GENERAL INSURANCE FINANCIAL CONDITIONS ACUMEN FOR EXECUTIVES 15 February 2017 Insurance Institute for Asia and the Pacific
244th BASIC NON-LIFE INSURANCE COURSE 2017 13 to 28 February 2017 Insurance Institute for Asia and the Pacific
PREPARING QUALITY AUDIT WORKPAPER 11 March 2017 Institute of Internal Auditors Philippines, Inc.
EFFECTIVE BUSINESS WRITING 17 March2017 Business Coach, Inc.
QUALITY AUDIT 23 to 24 March 2017 Institute of Internal Auditors Philippines, Inc.
CUSTOMER CENTERED DEBT COLLECTION 16 to 18 May 2017 Guthrie Jensen Global Training Consultants
246th BASIC NON-LIFE INSURANCE COURSE 2017 10 to 28 April 2017 Institute of Internal Auditors Philippines, Inc.
247th BASIC NON-LIFE INSURANCE COURSE 2017 8 to 23 May 2017 Insurance Institute for Asia and the Pacific, Inc.
CUSTOMER CENTERED DEBT COLLECTION 16 to 18 May Guthrie Jensen Global Training Consultants
247th BASIC NON-LIFE INSURANCE COURSE 2017 8 to 23 May 2017 Insurance Institute for Asia and the Pacific, Inc.
ADVANCE MS EXCEL CAPABILITIES WORKSHOP 30 to 31 May 2017 European Innovation Technology and Science Center Foundation Inc.
248th BASIC NON-LIFE INSURANCE COURSE 2017 5 to 21 June 2017 Insurance Institute for Asia and the Pacific, Inc.
ADVANCED COURSE ON NON-LIFE REINSURANCE 27 June to 3 July 2017 Insurance Institute for Asia and the Pacific, Inc.
OFFICE FILES & RECORDS MANAGEMENT 7 June 2017 Business Maker Academy
THE “NUTS & BOLTS” OF TREATY REINSURANCE: PROPORTIONAL TREAT REINSURANCE – 1ST INTAKE 2017 AND THE “NUTS & BOLTS” OF TREATY REINSURANCE: NON-PROPORTIONAL TREATY REINSURANCE – 1ST INTAKE 2017 15 to 21 July 2017 Singapore College of Insurance
249th BASIC NON-LIFE INSURANCE COURSE 10 to 25 July 2017 Insurance Institute for Asia and the Pacific, Inc.
250th BASIC NON LIFE INSURANCE 7 to 23 August 2017 Insurance Institute for Asia and the Pacific, Inc.
NON-LIFE INSURANCE CLAIMS SEMINAR/ WORKSHOP 19 to 20 October 2017 Cebu Insurers Club, Inc.
FIRE SURVEYING AND LOSS CONTROL SEMINAR / TRAINING AND ACTUAL RISK SURVEY PROPOSALS 4, 14, 15 & 17 May 2018 Ascend System and Risk Consultancy Inc.
20th INTAKE : THE “NUTS & BOLTS” OF TREATY REINSURANCE: PROPORTIONAL 18 to 19 June 2018 Singapore College of Insurance, Marina Mandarin.
261st BASIC NON-LIFE INSURANCE COURSE 2018 19 to 24 July 2018 Insurance Institute for Asia and the Pacific Inc. (IIAP)
INTERMEDIATE COURSE ON MARINE INSURANCE 9 to 13 July 2018 Insurance Institute for Asia and the Pacific Inc. (IIAP)
THE ACTUARIAL FUNCTION: FROM A NON-ACTUARIAL VIEWPOINT 27 August 2018 Singapore College of Insurance, Marina Mandarin.
ADVANCED COURSE ON MOTOR INSURANCE 15 to 19 October 2018 Insurance Institute for Asia and the Pacific Inc. (IIAP)
273rd BASIC NON LIFE INSURANCE COURSE 6 to 22 May 2019 Insurance Institute for Asia and the Pacific, Inc.
275th BASIC NON LIFE INSURANCE COURSE 5 to 22 July 2019 Insurance Institute for Asia and the Pacific, Inc.
276th BASIC NON LIFE INSURANCE COURSE 5 to 23 August 2019 Insurance Institute for Asia and the Pacific, Inc.
CUSTOMER COMPLAINT HANDLING 3 October 2019 Business Maker Academy
277th BASIC NON LIFE INSURANCE COURSE 9 to 24 October 2019 Insurance Institute for Asia and the Pacific, Inc.
TRANSFORMATIONAL LEADERSHIP COMMUNICATION AND PUBLIC SPEAKING 14 to 15 October 2019 Business Maker Academy
278th BASIC NON LIFE INSURANCE COURSE 7 to 22 October 2019 Insurance Institute for Asia and the Pacific, Inc.
BASIC NON-LIFE INSURANCE COURSE – BAGUIO 14 to 19 October 2019 Insurance Institute for Asia and the Pacific, Inc.
PEOPLE HANDLING SKILLS 5 to 6 November 2019 Guthrie Jensen
BASIC NON-LIFE INSURANCE COURSE – DAVAO 4 to 9 November 2019 Insurance Institute for Asia and the Pacific, Inc.
INTERMEDIATE COURSE ON FIRE (PROPERTY) INSURANCE 20 to 27 January 2020 Insurance Institute for Asia and the Pacific, Inc.
ANTI MONEY LAUDERING ACT FOR NON-LIFE INSURANCE COMPANIE 31 January 2020 Insurance Institute for Asia and the Pacific, Inc.
281st BASIC NON-LIFE INSURANCE COURSE 10 to 26 February 2020 Insurance Institute for Asia and the Pacific, Inc.

Employee Welfare Policy

As a matter of company policy, MAAGAP endeavors to award to its employees what is justly due to them. The company regularly works with government agencies that look after employee welfare such as SSS, PhilHealth, Department of Labor and Employment, Employees’ Compensation Commission and invite them over the company in order to conduct seminars and/or trainings in order to fully inform MAAGAP employees on labor standards, their rights within the workplace and the benefits and assistance that they can gain from these government agencies throughout their career.

Aside from the basic employee benefits declared under law, MAAGAP also aids its employees and gives them financial assistance during their time of need. As per MAAGAP’s General Internal Control Procedure (ICP), employees can avail of company loans (with no interest) for educational assistance and emergency situations.

 


Health Monitoring and Maintenance

Another human capital based initiative is the company’s mandatory and free annual health check-up for all employees. It is to be noted that this free check-up is done immediately prior to hiring in order for the company to be informed of the new employee’s health status.

MAAGAP shoulders the costs of the check-up maintain up-to-date baseline information of health status of its employees. From a management perspective, this baseline enables the company to have objective confidence over the fitness of its employees to render services, particularly in departments that have highly stressful environments. This practice of health consciousness likewise benefits the employees directly as it grants them the advantages of preventive medicine.

Aside from this regular physical check-up, in order to maintain the optimum health of MAAGAP employees, the company also coordinated with an HMO firm and paid for its services. That way, at the employee’s option, he/she can avail of medical and/or dental treatments when the situation or the need for it arises.


Charity

Although charity is not directly related to the core business of MAAGAP, the company nonetheless maintains an annual partnership with the Kanlungansa Erma and the Children’s Joy Foundation. Through collaborative initiatives with these institutions, the company gains assurance that its donation of resources directly benefits children who are in need. This voluntary charity work is MAAGAP’s direct approach to make the company relevant to the underprivileged.

Recently in 2016, MAAGAP also coordinated with the National Kidney and Transplant Institute (NKTI), wherein company employees donated blood to the institute in order to help those with medical needs.