Corporate Social Responsibility

MAAGAP, as an insurance company, adheres to a strict tradition and culture of professionalism and excellence. Having been certified to ISO 9001:2008, MAAGAP is committed to implement its quality management system in compliance with ISO standard to strengthen consistently our position of assuming a more pro-active approach in pursuing continual improvement not only in production and efficiency but also in our social integration with the community .

We at MAAGAP will always continue to maintain our emphasis on transparency and honesty more particularly on what we’re doing and paramount to earning public’s trust and customers’ loyalty. To gain public support for our presence in the market to sustain our competitive advantage, we have several programs grounded on the principle of Corporate Social Responsibility (CSR) whereby, we engage our employees and customers in giving back as we want them to feel like they have a voice.

Value Training for Employment

As the core business of insurance relies on the efficiency of human capital, MAAGAP has a comprehensive scholarship to employment program, wherein deserving individuals are chosen as college scholars to take up a course relevant to the insurance industry. Once the scholar reaches junior or senior year college and enrolls in the OJT program, he is directed to take his training in MAAGAP itself. The exposure allows the student opportunity to train in the actual business operation of his benefactor and grants MAAGAP the opportunity to evaluate and direct his potential. After graduation, MAAGAP hires the former scholar.

This comprehensive value training for employment program is founded on the principle of symbiosis wherein each party benefits by trading value for value.

Employee and Stakeholder Training

MAAGAP regularly conducts Basic Non-Life (BNL) Insurance Trainings to its new employees and also to its partners/stakeholders, specifically the agents and brokers from agency firms and brokerages who conducts business with MAAGAP.

The purpose of the BNL training is to orient new employees, selected agents and brokers, in order to orient them with the fundamental lessons in the non-life insurance. Lesson topics in the four-day, course which is conducted on Saturdays include introduction to the Non-Life Insurance Industry, Basics of Motor Car Insurance, Fire and Property Insurance, Bonds and Surety, Liability Insurance, Marine Insurance, P.A. and Health Insurance.

MAAGAP also conducts advanced specialized courses on the different product lines that it offers (fire and property insurance, suretyship and motor car insurance). These trainings are conducted when it is assessed that company employees, agents and brokers can benefit from this advance knowledge.

Aside from the above in-house trainings, MAAGAP also takes note of training invitations from outside firms and institutions and enlists their employees in order to expand their knowledge in different aspects in the non-life insurance industry.

These trainings and seminar as of the second quarter of 2017 are the following:

240TH BASIC NON-LIFE INSURANCE COURSE 2016 13 to 27 September 2016 Insurance Institute for Asia and the Pacific
242nd BASIC NON-LIFE INSURANCE COURSE 2016 7 to 21 November 2016 Insurance Institute for Asia and the Pacific
243rd BASIC NON-LIFE INSURANCE COURSE 2017 23 to 31 January 2017 Insurance Institute for Asia and the Pacific
ADVANCED MOTOR COURSE ON MOTOR INSURANCE 14 to 16 February 2017 Insurance Institute for Asia and the Pacific
GENERAL INSURANCE FINANCIAL CONDITIONS ACUMEN FOR EXECUTIVES 15 February 2017 Insurance Institute for Asia and the Pacific
244th BASIC NON-LIFE INSURANCE COURSE 2017 13 to 28 February 2017 Insurance Institute for Asia and the Pacific
PREPARING QUALITY AUDIT WORKPAPER 11 March 2017 Institute of Internal Auditors Philippines, Inc.
EFFECTIVE BUSINESS WRITING 17 March2017 Business Coach, Inc.
QUALITY AUDIT 23 to 24 March 2017 Institute of Internal Auditors Philippines, Inc.
CUSTOMER CENTERED DEBT COLLECTION 16 to 18 May 2017 Guthrie Jensen Global Training Consultants
246th BASIC NON-LIFE INSURANCE COURSE 2017 10 to 28 April 2017 Institute of Internal Auditors Philippines, Inc.

Employee Welfare Policy

As a matter of company policy, MAAGAP endeavors to award to its employees what is justly due to them. The company regularly works with government agencies that look after employee welfare such as SSS, PhilHealth, Department of Labor and Employment, Employees’ Compensation Commission and invite them over the company in order to conduct seminars and/or trainings in order to fully inform MAAGAP employees on labor standards, their rights within the workplace and the benefits and assistance that they can gain from these government agencies throughout their career.

Aside from the basic employee benefits declared under law, MAAGAP also aids its employees and gives them financial assistance during their time of need. As per MAAGAP’s General Internal Control Procedure (ICP), employees can avail of company loans (with no interest) for educational assistance and emergency situations.


Health Monitoring and Maintenance

Another human capital based initiative is the company’s mandatory and free annual health check-up for all employees. It is to be noted that this free check-up is done immediately prior to hiring in order for the company to be informed of the new employee’s health status.

MAAGAP shoulders the costs of the check-up maintain up-to-date baseline information of health status of its employees. From a management perspective, this baseline enables the company to have objective confidence over the fitness of its employees to render services, particularly in departments that have highly stressful environments. This practice of health consciousness likewise benefits the employees directly as it grants them the advantages of preventive medicine.

Aside from this regular physical check-up, in order to maintain the optimum health of MAAGAP employees, the company also coordinated with an HMO firm and paid for its services. That way, at the employee’s option, he/she can avail of medical and/or dental treatments when the situation or the need for it arises.


Although charity is not directly related to the core business of MAAGAP, the company nonetheless maintains an annual partnership with the Kanlungansa Erma and the Children’s Joy Foundation. Through collaborative initiatives with these institutions, the company gains assurance that its donation of resources directly benefits children who are in need. This voluntary charity work is MAAGAP’s direct approach to make the company relevant to the underprivileged.

Recently in 2016, MAAGAP also coordinated with the National Kidney and Transplant Institute (NKTI), wherein company employees donated blood to the institute in order to help those with medical needs.